I could give you 129 reasons why, but part of being a good editor is being concise. Whether you’re writing a book or a blog, a speech or a whole communications strategy, you need someone who can help you develop your ideas, make sure you’re communicating clearly and work with you to achieve your goals.
A couple of weeks ago I had a very disappointing experience with a company that was doing some work around our house. The interaction got me thinking about customer service, apologies and how to handle difficult situations. First, some background. We first worked with this company nearly 6 years ago, and all of our interactions up … More Dealing with difficult customers and the art of the apology